Customer Service Agent

Who We Are

Seed & Sprout is a fast-growing Australian eCommerce brand creating stylish, planet-friendly products that make sustainable living simple and joyful. Based in Byron Bay, we have big growth plans for 2026 and are building a warm, collaborative remote team where your contributions truly matter.

The Role

We’re looking for a reliable, detail-oriented Customer Service Agent to support our customers across email , chat, and social channels. You’ll help solve issues, process orders and returns, and ensure every customer interaction leaves a positive impression.

What You’ll Do

• Respond to customer inquiries quickly and professionally via Gorgias
• Process returns, refunds, and order amendments in Shopify/Loop
• Escalate issues when needed and keep clear ticket notes
• Participate in team training, QA, and meetings
• Meet daily productivity and quality standards

What We’re Looking For

• 1–3 years eCommerce customer service experience
• Strong written English and professional communication
• Experience with Shopify, Gorgias, Cin7, Loop (or similar)
• Reliable, detail-oriented, and great at time management

Bonus Points

Experience with multi-channel support or returns platforms

Hours / Location

Full-time (5 days/week) including occasional weekends, Sydney hours (AEST). Fully remote.

Why Join Us?

You’ll join an established remote team with an open, supportive culture, contribute to a brand people love, and grow with a company that’s scaling fast.